Home > Customer Reviews

Roxanne,

All items were received as expected. I have already put the cover on our F115 outboard, and it fit very well. The whole purchase experience was great. I ordered over the phone and the person I talked to was very nice and helpful. The local dealer seems to have difficulty locating the right parts.

Thank you for being so customer-focused. That seems to be the exception these days. I will definitely order from you again.

Thanks again.

Wilson N 8/17/16

I wanted to let you guys know that you saved my flounder fishing trip! My oil pump failed on my saltwater series outboard last Sunday and I have a trip coming up this Saturday on the Delaware bay. I ordered the pump yesterday at 9 am and it was here today just after 9 am! I will recommend you guys to anyone! Thank you for saving my trip! (at a much better price than local dealers too)

Chris M 8/17/16

Roxanne,

I am extremely pleased with the excellent customer service, order status and delivery information that SIM Yamaha has provided. The items were shipped in an expeditious manner and were well packaged well to avoid damage. Your pricing is well below that of local Yamaha parts dealers and I can assure you that I will be using SIM Yamaha for all my future parts needs in addition to telling all my boating friends running Yamaha motors about you. Thank you and have a good day.

V\R 8/2/16


Roxanne,

Opened the package and used the product yesterday. Than you for the great service and fast shipping! You guys are a top notch company and I will continue all parts and maintenance items from you.

Thanks,

Matt T 8/2/16


Everything is as expected and customer service is especially excellent. I will be a regular continued customer if this remains a constant. Thanks to all staff, Frank. 7/26/16


Buy all my maintenance Yamaha SHO items from Simyamaha - very pleased with your service!

C.T 7/25/16

Roxanne,

All is well. Thanks for your follow up. I can tell you company is well run. Give my compliments to your management staff……I will continue to be your future customer…Thanks..John Freeman 7/22/16

Yes! I'm very happy with the speed of the delivery, the cost, and service. I will definitely be back next year

C.M 7/15/16

Part arrived when and as promised. Took me about 20 minutes to put the relay in. Worked like a champ. Thanks for your help. You guys are great.

…. I will from now on, order all my Yamaha parts and service items through you guys. Outstanding service. Good luck with the job.

Steve G 7/14/16

Thanks so much Lisa,

I just want to say also that the customer service I have received through all my purchases recently and this return have been beyond excellent from the team at SIM Yamaha! Keep up the good work!

John C 6/8/2016

Andy,

Thank you very much for fulfilling my parts order in such an expeditious manner.

As mentioned in my order notes, I could have purchased these parts locally but I prefer continuing to do business with you due to your high quality customer service, ease of use regarding parts diagrams and ordering website, and inventory of parts in stock.

Thanks again

Brian G

I have never been more pleased with ANY other company that I have done business with than yours. You and your staff have gone way above and beyond my expentations. All of you there should be very proud of your selves and your integrity. I thank you so much. Steve

-Steve 4/6/16

I really don't know how you could improve on your customer service. My order was promptly filled and delivered earlier than I expected!! Keep up the fantastic service!!!!!

-Ellen 3/24/16

That would be great.

What makes your online experience so good; you send out a order confirmation right away. Makes us buyers happy knowing you received the order. Once the item ships the buyer gets a tracking number and is charged for the items ordered. I can watch my package as it travels to my house. Your prices and shipping charges are good and better than most.

-Bob 3/26/16

Brittany,

Please keep doing what y'all are dong. I have been consistently pleased and satisfied with every order I've placed with SIM Yamaha.

-Charles 2/9/16

Great first purchase. Items arrived as described, your help staff ensured that I ordered the right parts. I will definitely order from you again.

Thanks,
Tom – 2/9/16

Hi, Brittany. I am very satisfied with my purchase. Everything I ordered was received earlier this week. The package was well packed and secure. The entire purchasing experience, from ordering to delivery, was great.

In the past, I've relied on a local boat dealership to perform the routine maintenance on my boat and motor. Now that I'm retired, I will be doing this maintenance myself. This was my first time ordering boat supplies online and completing the maintenance. I couldn't be happier with the entire process. SIM Yamaha will definitely be my choice for purchasing parts and supplies in the future.

Thanks. I look forward to doing business with you again.

Gerald - 2/4/16


Lisa,

Just want to let you know how impressed I was with the customer service from your organization. Everyone I was in contact was very helpful and kind. You kept me informed on my order until I received it in good condition. It is indeed rare in this day to receive such outstanding customer service. I will sing your praises to all my friends that own boats. Again thanks.

Bill – 1/25/15

Brittany,

Thanks for your follow up e mail.

I’m completely satisfied by Sim Yamaha’s service. I learned of Sim’s on The Hull Truth boating and fishing web site some time ago, and you were highly recommended for your competitive prices and service.

Lisa contacted me (I think the day after I placed my order) to tell me one part wasn’t in stock and gave me a choice to keep it on order or ship it short (I choose to have it ship short). I really appreciated the message because sometimes your order just sits there until a part comes in not knowing this was the problem.

I have recommended Sim’s to others now and hopefully they will place their orders with Sim’s.

Sim’s has won my business. Thank you again for your great service.

Best Regards,

Ralph Bechtold

Thanks Lisa.

You guys are amazing! For such a small order your attention to customer service through prompt and efficient communication is exemplary!
Many thanks.

Kind regards,
Murray - 12/9/15


Lisa All I can say is Wow... UPS just delivered. Thank you so much and please pass that on to Andy as well....
Jim - 12/9/15


Very happy with my order. Packaging for shipping was much better than any business I have purchased from in a long while. Price was reasonable, shipping fast and not inflated like some online dealers.

Thank you for being dependable and customer focused!

Regards

Jimmie – 11/20/15


Everything was great with my most recent order as usual. Thank you for the years of support and great advice.

Nick – 11/20/15

Your service is great. Accurate, prompt, friendly, honest ,and an example of what good service is. Have a pat on the back.

Steve - 11/3/15


Just wanted to thanks all the folks who were responsible for getting my parts to me in such a timely manner. FedEx just delivered my package which I had not expected for another 2 days. The packaging was some of the best I have ever seen. It was obvious to me that a good deal of personal pride went into shipping this order. BRAVO to everyone and thanks again. This is a great company!!

John - 10/29/15

Thank you very much. I must tell you that you and your team a run like a Rolex watch. I will only purchase my yamaha products through you guys. I called this morning to see if I could get a couple of parts added to my order since it hasn't shipped yet and the person I spoke to was very polite and professional. Thank you and keep up the great work.

Ricky - 10/21/15


I was very happy with my purchase, and particularly with how well it was packed. Someone took great care in making sure the items were packed securely and everything was separated with cardboard dividers and all oil bottles were taped closed. On top of that all the items arrived quickly, within 3 days and I was very well informed on the status of my order.

Mark - 10/10/15


I always appreciate dealing with a professionally run company with a great customer service. I’ve had great success in the past with your company and you didn’t let me down this time. Order was promptly delivered; it was what I ordered and was satisfied with the quality of packing and the daily updates on the delivery.

Keep up with the good work!

Sincerely,

Rusty - 10/8/2015


Thanks for your invitation to send feedback about SIM Yamaha!


After receiving now our third order from SIM we are totally convinced you're ranking in customer service, best prices, website design with links and availability for additional information and specs/drawings readily accessible, should be A+++ EXCELLENT***! With our most currect order we were astonished to submit it one day and actually receive it the next day! That is just awesome. Also, we added a comment/request to our order if someone would just make sure that a part we chose was indeed the correct one for our boat motor and a personal note was written with our shipment that we were good, it was correct. In this day and age when a lot of companies falter in the customer service division, SIM Yamaha stands way above the rest. We very much appreciate having this company as a source for our Yamaha motor parts!

Thanks again for the opportunity to send some kudos your way!

John - 9/25/2015


Just wanted to tell you all that this is the best site I have visited for Yamaha Outboard Parts. Along with that, the prices are low. Not another site offered a complete water pump kit like I ordered. Great product line, great service. Thanks again for the service.
Ed Haas - 5/30/15

Just wanted to provide some feedback…

Emailed Rachelle to re-order some maintenance items for my outboard. I was unable to find my old order and questioned whether it was available to reference. Rachelle had it returned to me by email in less than a day. She is always a pleasure to speak with, super patient and extremely helpful. Got on the phone and placed the new order with her in in only a few minutes. I appreciate the convenience of a quick and accurate transaction especially during the day when I have little spare time at work.

Keep up the great work. I enjoy doing business with you folks!

Regards,
Michael Avondolio - 12/10/14


"Just placed an order. I just wanted to say thank you and if you need any specific information on my engines, please let me know. good prices you guys have. I talked with Andy earlier. (quite the salesman he is)...From being on various forums for a few years, it pleases me to see SIM on various websites posting and sharing information. I'm not a member of any boating forum, but a quick google search and you'll find SIM posting helpful information to various people across the country. Andy has been mentioned several times. This is why I choose SIM."

Ryan Perrault - 12/22/2009



"Andy, thank you for all of the help with my order. You can count me in as one of your return customers. Thanks again."
Joe Lee - 01/18/2010


"Andy & Rachelle,

Thanks for the fantastic info. and service you both have provided me through this prop change over.

I really appreciate it and look forward doing business with you in the future."

Jeff Bristle - 07/21/10


"G’day,

I would just like to thank you and let you know I feel lucky to have stumbled across your website. It is full of very useful information for my yammy and I have ordered parts twice now and I am very satisfied with the service.

Cheers!

James Rischmueller - 09/02/10


Thanks Lisa! Service like this is why I buy parts from you guys. I work in the 4th largest city in the US, Houston, and get my parts a thousand miles away!
Thanks,
SW - 8/16/12


HEY SARAH GOT MY SPARE KEYS TODAY THEY WORK LIKE A CHAMP !! LANYARD AND BOOT ARE PERFECT OEM PARTS AND YOUR SHIPPING WAS FAST YOU ARE NOW MY FAVORITE SPOT FOR YAMAHA PARTS !! IF YOU COULD JUST SOLVE THE MYSTERY OF WHY MY WIFE TAKES AND HIDES THE BOAT KEYS WHEN SHE IS MAD AT ME I WOULD BE FOREVER IN YOUR DEBT !! WELL WITH 2 SPARES I AM GOLDEN NOW ; ) !!! ALTHOUGH MY WIFE MAYBE LOOKING FOR YOU GUYS WHEN SHE HEARS THE BOAT PULLING AWAY AND SEES YOUR BOX AND INVOICE ON THE TABLE !!! BEST ADVICE I CAN GIVE YOU IS TO HIDE KEYS FISHING POLES AND ALL HUNTING EQUIPMENT AND IF YOU HAVE A DOG FOR GODS SAKE TAKE HIM WITH YOU !!! THANKS

TONY - 8/1/13