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RETURN POLICY

Your complete satisfaction is our #1 priority.
 
We want to make sure that your experience with SIM Yamaha is a positive one. In the very rare, and very unlikely, instance you might not be 100% happy use the following information to exchange or return your Yamaha parts.
 
Please call to request a Return Authorization Number (RMA).  Items cannot be returned without obtaining this number before you send the item back.
 
TERMS AND CONDITIONS FOR RETURN:
  • Returns will not be accepted without an RMA (return authorization number).
  • Refunds will be issued in the original form of payment. Product may be returned within 15 days from the day you received the shipment.
  • The items must be in new, resalable condition and in original packaging. Returns will not be issued for product deemed "unsalable" due to owner error.
  • In the instance an item is defective due to our error, manufacturer error or product defect the item will be exchanged. We will provide you with a return shipping label. All we ask is that you put the label provided on the box with the item to be returned and ship it back to us.
  • In the instance the purchaser orders the wrong item, the item will be exchanged for the correct one as long as the wrong item is in new, resalable condition. The difference in cost of the items and shipping will be the responsibility of the purchasing party. If the item that was incorrectly ordered is higher in cost than the correct item needed, the purchaser will be credited for the difference. We will not accept returns on product not in it's original condition; product that is damaged, used, missing parts; or return requests after the 15 day period.
  • A 20% restocking fee will be charged on returned parts.
  • Electrical components and special tools are nonreturnable unless approved.  A refund will not be issued until parts are inspected and a refund amount will be issued at our discretion.  Expect a restocking fee of at least 20%.
  • Refunds will be processed within 7-14 days of receiving the returned package.  Please make sure you have tracking for the package.  It may take 1-2 billing cycles for your refund to show on your account depending on the card or bank.
  • We are charged a return shipping fee for refused packages.  If you refuse a package without a return authorization your refund will be less the refused package shipping fee.

*Although SIM Yamaha intends to keep prices consistent and up-to-date, SIM Yamaha reserves the right to revise prices and correct printing/pricing errors.

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