satisfaction is our #1 priority.
We want to make
sure that your experience with SIM Yamaha is a positive one. In the very rare,
and very unlikely, instance you might not be 100% happy use the following information
to exchange or return your Yamaha parts.
call to request a Return Authorization Number (RMA). Items cannot be returned
without obtaining this number before you send the item back.
CONDITIONS FOR RETURN:
- Returns will
not be accepted without an RMA (return authorization number).
- Refunds will
be issued in the original form of payment. Product may be returned within
15 days from the day you received the shipment.
- The items
must be in new, resalable condition and in original packaging. Returns
will not be issued for product deemed "unsalable" due to owner
- In the
instance a item is received by the consumer defective (i.e. packaging
failure) the item will be exchanged. We will provide you with a return
shipping label. All we ask is that you put the label provided on the box
with the item to be returned and ship it back to us.
ordered incorrectly by the purchaser may be returned with a RMA. We will
not accept returns on product not in it's original condition; product that
is damaged, used, missing parts; or return requests after the 15 day
period. The correct part will need to be ordered separately as a new
- Genuine Yamaha Replacement Parts and
Genuine Yamaha Accessories are covered by Yamaha Motor Corporation USA for one (1) year limited warranty against defects in
material, parts or workmanship from the date of purchase. The warranty covers the part(s) only. Labor for removal and replacement are not
covered. Shipping costs associated
with warranty related parts back to SIMYamaha, and
the replacement part(s) back to customer is the responsibilty of the
customer. Contact SIMYamaha for more
- A 20% restocking fee will be charged on
components and special tools are nonreturnable unless approved. A refund
will not be issued until parts are inspected and a refund amount will be
issued at our discretion. Expect a restocking fee of at least 20%.
- Refunds will
be processed within 7-14 days of receiving the returned package. Please
make sure you have tracking for the package. It may take 1-2 billing
cycles for your refund to show on your account depending on the card or
- We are
charged a return shipping fee for refused packages. If you refuse a
package without a return authorization your refund will be less the
refused package shipping fee.
Yamaha intends to keep prices consistent and up-to-date, SIM Yamaha reserves
the right to revise prices and correct printing/pricing errors.